Friendship at Home’s September 2020 newsletter is now available. To view the newsletter, please click here.

A hard copy has been posted out to all our members. Enjoy!

Our AGM is due to take place on Tuesday 29 September 2020 at 1pm, having been postponed from May 2020 due to the Covid-19 pandemic.  In light of the pandemic, the AGM will be a little bit different this year in that it will be conducted as a closed meeting (staff and Trustees only) so that government restrictions can be adhered to.  However, if you would like to join the meeting virtually via Zoom, please contact the office (01472) 602500 for the link and to request the agenda/associated papers or to request meeting papers/minutes after the conclusion of the meeting. 

We are sorry things are different this year, but we hope that you will understand.

Kind regards, Friendship at Home


We are excited to announce that Friendship at Home have achieved the Trusted Charity Quality Award and passed all 97 indicators!! A huge thank you to entire staff team and all who helped us gain this huge achievement!

🥰L is used to having a befriender visit and is really missing this but understands that as she is in the shielding group this can not happen yet. We have spoken on the phone at least once a week and I have helped with sorting out shopping for her .

During one of our calls she told me that she has been on the list for a wet room to be in place and had not heard anything about this since the lockdown. She has to have bath attendants now as she is unable to pick her legs up to get in the bath. I got in touch with the appropriate service and they have started to help with this situation. They have taken her a bath lift to try but unfortunately this is no help. While they were talking to her it came to light that she is not claiming all the allowances that she could do.

This as now been rectified for her and she is so pleased as this has enabled her to get extra help and equipment that she can use to make life easier for her. She is looking forward to being able to see her befriender again when able but says that all we have done for in getting this extra help as “been a god send”.  She said we always do what we say we will and it makes such a difference knowing someone cares🥰

Good News Stories May 2020

*Members name changed to protect privacy

*Elsie is 88 years old and living with Dementia and although being partially sighted, is still living in her own home with some support in place. Elsie usually attends our weekly social clubs but due to the Corona Virus Lockdown had found herself housebound and without any social interaction except for her carers who tend to her and while they do a fantastic job, they are not there for long, usually 15 minutes.

I began calling Elsie at the beginning of the lockdown period, initially to establish that she had all the correct services in place and that she had someone to do her food shopping and had the prescriptions she needed etc, but also to offer companionship via telephone in what was very uncertain and unprecedented times.

Elsie found this very reassuring and was very grateful for the company. Elsie expressed how much she enjoyed chatting on the phone to someone and asked if I would be able to call more often than the once a week that was initially intended.

I now make regular calls around 3 times a week to Elsie, sometimes more if there has been an issue that Elsie needed help with or if she had a low mood. Elsie particularly enjoys a weekend call as she says that “everyone normally forgets about me on a weekend”.

At first, due to Elsie’s dementia, when making the calls I would have to spend some time explaining who I was and where I was from and convincing Elsie that she did in fact know me and had met me before and then sometime into the call she would have to ask me what my name was again. However, as time has gone on this has changed immensely.

Elsie now recognises my voice immediately as I say Hello and calls me by my name without any prompting whatsoever. Elsie has had less low mood days and is now mostly cheerful and positive and in good spirits during the phone calls. We talk about all sorts and have lots of laughs. Elsie loves her music and singing so we sometimes have a sing song or Elsie will play some music and I have to guess who it is. Elsie said that even though she can’t see me, it feels like I’m there in the room with her and that it helps to pass the long days away. 🥰


J has been a member of Friendship at Home for the past 4 years she is usually visited by a befriender once a week. Obviously due to the current situation this has had to change.
We have been ringing her weekly and on one of the phone calls she told me that her garden was getting her down and she missed being able to get any plants as she likes to do this.
One of our staff members who is a keen gardener rang her and asked if she would like her garden tidying and obviously it would be in guide lines with social distancing.
J was delighted to accept the offer and when they went to sort out the garden they also took her a plant which was very much appreciated.
When I next rung her she couldn’t stop talking about the lovely couple who had tidied her garden had a chat with her and also how pleased she was the plant.
The whole experience had made her feel so much better and she said “I’ve always thought my befriender had a halo around her head now I think everyone at Friendship at Home does.”🥰

Phew what busy but enjoyable day we have had. Delivering puzzles, magazines and other gifts to our lovely members. Thank you to our wonderful volunteer Jimmy for being our delivery driver. When speaking to our members yesterday one lady wished she had some plants to look after in her garden. We made her wish come true 🌈😍

😊🧩An enormous thank you to Gibsons jigsaws. They have very kindly donated 3 cartons of jigsaws for us to give out to our members .

How kind is that and it helps people stay at home.

We will upload some photographs of people receiving the jigsaws once we have them .

Thank you once again Gibsons, this gesture will make a huge difference to our older people and will certainly help reduce their loneliness and isolation🧩😊

Friendship at Home’s March 2020 newsletter is now available. To view the newsletter, please click here.

Please click here to read Friendship at Home’s guide on the coronavirus.


If you have any questions, please contact the office on 01472 602500


Friendship at Home’s October 2019 newsletter is now available. To view the newsletter, please click here

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